One Year: Building Structure, Fixtures and Fittings
All ARCNEXX buildings, including fixtures and fittings supplied with the building, are covered by a one-year warranty from the customer’s delivery date.
During this period, ARCNEXX will, at its sole discretion, repair or replace any defects in the product or workmanship that are determined to be manufacturing faults.
Any disconnection, removal, installation, repair, replacement, or reconnection of services, fixtures, or fittings, including any replacement parts supplied under this warranty, will be the responsibility of the customer, unless ARCNEXX determines otherwise in its sole discretion.
All warranty claims must be submitted in writing to info@arcnexx.com.au within one (1) year of the delivery date.
Each warranty claim will be assessed by ARCNEXX and, where required, may be investigated prior to approval.
This warranty must be read in conjunction with the ARCNEXX Terms and Conditions and does not apply where the fault or damage arises from:
1) Customer actions, misuse, or neglect
2) Third-party involvement (including trades, installers, or contractors not engaged by ARCNEXX )
3) External factors or conditions beyond ARCNEXX ’ control
Approval of any warranty claim is at the sole discretion of ARCNEXX .
Where a warranty claim is approved within the one-year warranty period, the supply of replacement fixtures or fittings will be the responsibility of
ARCNEXX
.
All labour, installation, repair, or replacement costs associated with those replacement items remain the responsibility of the customer, unless
ARCNEXX
elects otherwise in writing.
This warranty is provided in addition to any rights and remedies available to consumers under the Australian Consumer Law, which cannot be excluded.
Exclusion Clauses
· The warranty is void if ARCNEXX buildings are placed within 15m of saltwater bodies or if the building is directly affected by saltwater.
· Pest control is the responsibility of the owner. Proof of pest control is required when making a claim
Replacements & Repairs
In the event a replacement part/material is sent to the customer or affiliated party by ARCNEXX , these parts are to be fitted at the customers own expense.
Any repairs or replacements on buildings completed by the customer or tradesperson are at the customers own expense unless agreed by ARCNEXX in writing.
Storage Fees
If the customer is unable to receive delivery or cancels, ARCNEXX can apply storage fees as follows, and you agree to settle any additional invoices within 24 hours of receipt:
· For 20ft units, a storage fee of $35.00 per product per week will apply until delivery or pickup is completed, or cancellation.
· For 30ft units, a storage fee of $55.00 per product per week will apply until delivery or pickup is completed, or cancellation.
· For 40ft units, a storage fee of $75.00 per product per week will apply until delivery or pickup is completed, or cancellation.
· Trailers of any size, a storage fee of $75.00 per product per week will apply until delivery or pickup is completed, or cancellation.
· All other products will incur a storage fee of $15.00 per product per week will apply until delivery or pickup is completed, or cancellation.
Shelters and Domes
Providing you have fully complied with each of the obligations and requirements outlined in the instruction guide provided by ARCNEXX , ARCNEXX will provide to you a 10 year structural warranty. This warranty period will commence from date of delivery, or handover.
If your Shelter or Domes has a faulty part, fitting, or fixture which has been discussed with ARCNEXX in writing within the manufacturer warranty prior or structural warranty period you must first notify ARCNEXX in writing prior to attempting to fix or replace the faulty part, fitting, or fixture without prior consent from, this may result in the denial of a warranty claim.
Any replacement parts sent to you from ARCNEXX or a third party authorised by ARCNEXX , are to be replaced, fitted or repaired by you ( if agreed by ARCNEXX in writing ) or a licensed tradesperson at your own expense.
If you have undertaken any modifications, additions or alterations to the Shelter or Domes in any way other that what is within the instruction manual, you will not be eligible for either warranty period offered by ARCNEXX . ARCNEXX will not be liable for any damage nor any warranty claims sustained to the Shelter or Domes from abnormal conditions, flooding, fire, hail, tornado, cyclone, misuse, damage from vehicle accidents or other weather events which causes damage to the structure, or ripping, damage or discolouring/fading of the fabric in any way.
ARCNEXX will not be liable for any small dents, scratches, colour variations, damage during installation or fading over time.
You accept that the Shelter or Domes might have a minor aesthetic imperfections which does not change the overall longevity, use or viability of the product and does not amount to a major failure or defect.